Terms and Conditions

Last updated: 29 October 2026

Thank you for choosing to work with me. These terms explain how my coaching, programmes, events and resources work, so we both know what to expect. By booking or buying anything on lisa-daly.com, you agree to them.

These terms are between you and Lisa Daly, a sole trader based in Hampton, London, United Kingdom ("I", "me"). You can reach me at lisa@lisa-daly.com or 07771 625546.

My services

One-Time Confidence Coaching Call: a one hour private video call, £65.

The 6 Week THRIVE Programme: six weekly 1:1 sessions on Zoom, WhatsApp support between sessions and your THRIVE workbook. £695 paid in full, or 3 monthly payments of £245.

The New Year THRIVE Circle: six weekly group sessions on Zoom for up to 6 women, with a private WhatsApp group. £295.

The Midlife Wellness Lounge: evening events, with tickets sold through Eventbrite.

Free resources such as my meal plan and guides, and Still Her, my online community on Skool.

Prices are in pounds sterling. I am not VAT registered, so no VAT is added.

Important: coaching is not medical advice

I am a wellbeing, energy and confidence coach. I am not a doctor, nutritionist, therapist or counsellor, and I do not diagnose or treat any medical or mental health condition.

Coaching is not a substitute for medical or psychological care. Please speak to your GP or another qualified professional before making changes to your diet, exercise, supplements, medication or hormone treatment, and keep seeing them for any health concerns. If you are in crisis, please contact your GP, NHS 111 or the Samaritans on 116 123.

You are responsible for your own choices and results. I will support you wholeheartedly, but I cannot guarantee any particular outcome.

Booking and payment

You can book and pay through my website, where payments are taken securely by Stripe, PayPal or GoDaddy Payments, and Klarna is offered at checkout so you can spread the cost. Your place or session is confirmed once payment is received.

If you choose to pay for THRIVE in instalments, the first payment is taken when you book and the next two on the same date in each of the following two months. The instalment option is an agreement to pay the full £735, even if you decide to stop before the end of the programme. If a payment fails, I will let you know, and sessions may pause until it is paid.

New coaching clients can claim 15% off their first booking. One use per person, and it cannot be combined with other offers.

Rescheduling and missed sessions

Life happens. If you need to move a 1:1 session, just let me know at least 24 hours before and we will rearrange it.

Sessions cancelled with less than 24 hours' notice, or missed without notice, count as used.

Programme sessions need to be used within 8 weeks of your first session.

If I ever need to cancel or move a session, I will give you as much notice as I can and offer a new time, or a refund for that session if no new time suits you.

Group sessions in the THRIVE Circle run on fixed dates and cannot be rearranged for one person, but I will share any notes or resources from a session you miss.

Your right to cancel and refunds

When you book a service online, UK law gives you 14 days to change your mind and receive a full refund. If you ask me to start your coaching within those 14 days, you will only pay for the sessions you have already had. Once a service has been fully delivered, this right ends.

After the 14 days:

• One-Time Confidence Coaching Call: a full refund if you cancel at least 24 hours before the call.
• THRIVE Programme: no refund once the programme has started, but you can pause it once for up to 4 weeks.
• New Year THRIVE Circle: a full refund if you cancel at least 14 days before the first session. After that there is no refund, but you may pass your place to a friend.

If I cancel a programme or event, you will receive a full refund. I may cancel the Circle if fewer than 3 women have booked, with a full refund.

Events

Tickets for The Midlife Wellness Lounge are sold through Eventbrite, and Eventbrite's terms apply to your ticket and booking fee. Tickets are non-refundable, as shown on each Eventbrite listing, but you are welcome to give your ticket to a friend if you let me know her name.

Speakers, timings and goodie bag contents may change. If an event is cancelled, you will be offered a full refund of your ticket price.

Photos may be taken at events and shared on my website and social media. Please tell me on the night if you would prefer not to appear.

Free and digital resources

My meal plan, guides, workbook and recipes are for your own personal use. Because they are digital and delivered straight away, you agree that the 14-day right to cancel ends once you receive or download them.

Recipes and food ideas are general suggestions. Please check ingredients for any allergies, intolerances or medical needs before trying them.

If you join my Skool community, Still Her, Skool's own terms also apply, and you can leave at any time in Skool.

Intellectual property

All content on my website and in my programmes, including the THRIVE framework, workbooks, guides, recipes, recordings, text and images, belongs to me unless stated otherwise. You are welcome to use it for yourself, but please do not copy, share, sell or teach it to others without my written permission.

Confidentiality

What you share with me in coaching stays between us. The only exceptions are if I believe you or someone else is at serious risk of harm, or if the law requires me to share it. In a group, please respect the privacy of the other women and keep what they share private too. My Privacy Policy explains how I look after your personal information.

Our responsibilities

I will provide my services with reasonable care and skill. Nothing in these terms limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else that cannot legally be limited, and nothing affects your statutory rights as a consumer.

Otherwise, my total liability to you is limited to the amount you paid for the service in question, and I am not responsible for losses that were not reasonably foreseeable, or for business losses.

I am not responsible for problems caused by third-party services such as Zoom, WhatsApp, Eventbrite, Skool or payment providers, or by events outside my reasonable control.

Complaints, changes and law

If something is not right, please email me at lisa@lisa-daly.com and I will do my best to sort it out quickly and kindly.

I may update these terms from time to time. The version on this page when you book is the one that applies to your booking.

These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.